This database is an accumulation complaints about customer products that are financial services we delivered to organizations for reaction.
What to understand before the database is used by you
Complaints are posted following the business reacts, confirming a relationship that is commercial the buyer, or after 15 times, whichever comes first. Find out more
Complaints aren’t necessarily representative of most customersвЂ™ experiences by having a economic item or business. Find out more
We donвЂ™t verify most of the allegations in problem narratives. Find out more
Map complaints by state
It is possible to switch amongst the total complaints submitted or complaints submitted per 1,000 populace (the sum total wide range of complaints when you look at the area that is geographic 1,000 individuals residing in that area, in line with the 2017 United states Community Survey (ACS) information).
Choosing the continuing state takes one to the Consumer Complaint Database where you are able to use more filters or replace the period of time. View interactive map
Complaints Complaints per 1,000 populace
View, sort, and filter data appropriate in your web browser.
All problem information we publish is easily designed for anyone to utilize, evaluate, and build in.
Every springtime, we are accountable to Congress about styles seen in the complaints we received the year that is prior our customer Response Annual Report.
In regards to the database
97% of complaints delivered to organizations get responses that are timely
The Consumer Complaint Database is an accumulation complaints about customer financial loans and solutions that people provided for businesses for reaction. Complaints are posted following the business reacts, confirming a http://nationaltitleloan.net/payday-loans-hi/ relationship that is commercial the customer, or after 15 times, whichever comes first. Complaints referred with other regulators, such as for instance complaints about depository organizations with significantly less than ten dollars billion in assets, aren’t posted into the Consumer Complaint Database. The database generally updates day-to-day.
Have actually a concern by having a economic item or solution? We’ve responses to faqs and certainly will assist you to relate with organizations if you’ve got a problem. Discover more
What you ought to start thinking about while using the information
This database isn’t a analytical test of consumersвЂ™ experiences in the market. Complaints aren’t necessarily representative of most customersвЂ™ experiences and complaints usually do not constitute вЂњinformationвЂќ for purposes regarding the Suggestions Quality Act .
Complaint volume should be thought about within the context of business size and/or market share. For instance, businesses with an increase of clients may do have more complaints than organizations with fewer clients. We encourage one to set problem information with general public and private data sets for additional context.
The Bureau publishes the consumerвЂ™s narrative description of their experience in the event that consumer opts to generally share it publicly and following the Bureau takes actions to eliminate information that is personal. We donвЂ™t verify all of the allegations in problem narratives. Unproven allegations in customer narratives ought to be viewed as viewpoint, maybe perhaps not reality. We usually do not follow the views expressed and work out no representation that consumersвЂ™ allegations are accurate, clear, complete, or impartial in presentation or substance. Users should think about exactly just what conclusions can be fairly drawn from complaints alone.
The way we utilize problem information
Complaints can provide us insights into issues individuals are experiencing available on the market which help us regulate customer lending options and solutions under current consumer that is federal regulations, enforce those regulations judiciously, and teach and enable customers which will make informed financial choices. We also report on grievance styles annually in Consumer ResponseвЂ™s Annual are accountable to Congress.
97% of complaints delivered to businesses get prompt reactions
Past changes into the database
In 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped april. The Consumer Complaint Database shows the consumerвЂ™s original items, sub-products, dilemmas, and sub-issues choices in keeping with the choices available in the kind at that time the customer presented the problem.
Down load the info
Our reports emphasize a number of what weвЂ™re seeing into the complaints we handle, but understand there are many more methods to utilize, evaluate and build in the information. ThatвЂ™s why we be able we have taken steps to remove personal information for you to download the data, once.
You can easily install all problem information as either a CSV or JSON file right right here, or perhaps you can install a subset associated with the dataвЂ”such as all complaints for the productвЂ”by that is specific the total information set and exporting your outcomes.
Make use of our information
Seeking to export our information while having more control of it? Utilize our Open Information API.